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SN0054651-00 F 7-1
7 Troubleshooting
Problems can occur when installing and using SANsurfer FC HBA Manager. This
section provides troubleshooting information, including:
“Troubleshooting Tools” on page 7-1
“Troubleshooting Problems and Solutions” on page 7-3
“Verifying that the Adapter Driver is Installed” on page 7-10
“Verifying that qlremote is Installed and Running” on page 7-12
“Tracing SANsurfer FC HBA Manager and Agent Activity (Debug)” on
page 7-14, as directed by your authorized service provider
Troubleshooting Tools
The following sections explain how to use the Windows event log, Linux
messages file, Solaris messages file, and SANsurfer FC HBA Manager to solve
hardware problems.
Windows Event Log
The Windows event log is the main source of information for device driver
problems and events. Device drivers usually indicate only status by logging
events in the system event Log. SANsurfer FC HBA Manager agents also use the
Application Event Log to report service errors, and so on.
For more information, see the SANsurfer FC HBA Manager Application Help.
NOTE:
The qlremote agent refers to the SANsurfer FC HBA Manager server agent
(SANsurfer FC Windows agent, SANsurfer FC Linux agent, SANsurfer FC
Solaris agent, SANsurfer FC NetWare 5/6.x agent, or SANsurfer FC Mac OS
X agent) with which the SANsurfer FC HBA Manager user interface (client)
connects to manage QLogic QLA2xxx FC adapters.