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Chapter 7 Troubleshooting
7.2 Required Information for Inquiries
ETERNUS DX60 S2 Disk storage system User’s Guide -Operation-
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Copyright 2012 FUJITSU LIMITED P3AM-5512-03ENZ0
● Details about the trouble, any actions taken, and the results of these actions.
● The devices that are connected to the ETERNUS DX Disk storage system
- The models of the server and network devices
- The power synchronized unit model
- The UPS model
● Log/dump information for the ETERNUS DX Disk storage system
When your maintenance engineer asks for the log/dump information of the ETERNUS DX
Disk storage system, obtain the required log/dump information using the log/dump collection
function of ETERNUS Web GUI.
Refer to "ETERNUS Web GUI User's Guide" for how to obtain this information.