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Chapter 7 Troubleshooting
7.1 Check List
ETERNUS DX60 S2 Disk storage system User’s Guide -Operation-
81
Copyright 2012 FUJITSU LIMITED P3AM-5512-03ENZ0
■ When the ETERNUS DX Disk storage system refuses to turn on
Check the following points: If none of these resolve the problem, leave the ETERNUS DX Disk
storage system alone and contact your maintenance engineer.
• Is the ETERNUS DX Disk storage system's power cord disconnected?
• Is main line switch of power distribution unit (MAIN LINE SWITCH) turned to OFF (O)?
• Is there a power failure?
• Is the miniSAS cable (for drive enclosures) disconnected?
■ When the READY LED is not on
If more than ten minutes have passed since the ETERNUS DX Disk storage system's power was
turned on and the READY LED still has not turned on, contact your maintenance engineer.
■ When the FAULT LED is on
Check the general status of ETERNUS Web GUI and perform the necessary action. If none of
these resolve the problem, leave the ETERNUS DX Disk storage system alone and contact your
maintenance engineer.
● When the general status of ETERNUS Web GUI is
• Check whether one side of the miniSAS cable (for drive enclosures) is connected. If not,
install the connector in the DI port.
• Check if the miniSAS cable (for drive enclosures) is connected. If the miniSAS cable (for drive
enclosures) is not connected, connect it with the following procedure.
Procedure
1 Press the controller enclosure's Power Switch for four seconds or more to turn off the
ETERNUS DX Disk storage system.
Drive enclosures with no miniSAS cables connected will remain on.
2 Connect the miniSAS cable while the drive enclosure is on.
3 Press the controller enclosure's Power Switch to turn on the ETERNUS DX Disk
storage system.
End of procedure
When checking the general status and detailed information on products via
ETERNUS CLI, refer to "ETERNUS CLI User's Guide".