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Chapter 6 Tips and Troubleshooting 61
You cannot switch from using iPod with a Mac to using it with a Windows PC (or vice
versa) without erasing all data on iPod.
If you lock your iPod screen and can’t unlock it
Normally, if you can connect your iPod to the computer it is authorized to work with,
your iPod automatically unlocks. If the computer authorized to work with your iPod is
unavailable, you can connect iPod to another computer and use iPod Updater to
restore your iPod software. See the next section for more information.
If you want to change the screen lock combination and you can’t remember the
current combination, you must restore the iPod software, and then set a new
combination.
Updating and Restoring iPod Software
You can use iPod Updater to update or restore your iPod software. Apple periodically
updates iPod software to improve performance or add features. It is recommended that
you update your iPod to use the latest software. You can also restore the software,
which puts iPod back in its original state.
 If you choose to update, the software is updated, but your settings and songs are not
affected.
 If you choose to restore, all data is erased from your iPod, including songs, files,
contacts, photos, calendar information, and any other data. All iPod settings are
restored to their original state.
To update or restore iPod with the latest software:
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update
has the latest software for all models of iPod.
2 Double-click the software installation file and follow the onscreen instructions to install
the iPod update.
3 Connect iPod to your computer and open iTunes. The iPod Updater application opens.
If you’re using a Windows PC and the iPod Updater application doesn’t open
automatically, you can find the updater by choosing Start > All Programs > iPod.
4 Follow the onscreen instructions to update or restore iPod software.
If you use the iPod Updater application and it doesn’t recognize that iPod is connected
to your computer, reset iPod (see page 55).
If you want to restore iPod software and you don’t have an Internet connection, you
can use the iPod Updater application that was installed on your computer when you
installed the software from the iPod CD.