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56 Chapter 6 Tips and Troubleshooting
If you want to disconnect iPod, but you see the message “Do not disconnect”
 If iPod is downloading music, wait for the download to complete.
 Select iPod in the iTunes Source list and click the Eject button.
 If iPod disappears from the iTunes Source list, but you still see the “Do not
disconnect” message on the iPod screen, disconnect iPod.
 If iPod doesn’t disappear from the iTunes Source list, drag the iPod icon from the
desktop to the Trash (if you’re using a Mac) or click the Safely Remove Hardware icon
in the system tray and select your iPod (if you’re using a Windows PC). If you still see
the “Do not disconnect” message, restart your computer and eject iPod again.
If your iPod isn’t playing music
 Make sure the Hold switch is off.
 Make sure the headphones connector is pushed in all the way.
 Make sure the volume is adjusted properly. If you see a lock to the right of the
volume bar, a maximum volume limit has been set for your iPod. You can change or
remove it by using Settings > Volume Limit. See “Setting the Maximum Volume
Limit” on page 27.
 If that doesn’t work, press the Play/Pause button. Your iPod might be paused.
 Make sure you are using iTunes 6.0.2 or later (included on the iPod CD or go to
www.apple.com/itunes). Songs purchased from the iTunes Music Store using earlier
versions of iTunes won’t play on iPod until you upgrade iTunes and download the
songs.
 If you’re using the iPod Dock, make sure the iPod is seated firmly in the Dock and
make sure all cables are connected properly.
 If you are using the Dock Line Out port, make sure your external speakers or stereo
are turned on and working properly.
If you connect iPod to your computer and nothing happens
 Make sure you have installed the software from the iPod CD.
 Try connecting to a different USB port on your computer.
Note: A USB 2.0 port is recommended to connect iPod. USB 1.1 is significantly slower
than USB 2.0. If you have a Windows PC that doesn’t have a USB 2.0 port, in some
cases you can purchase and install a USB 2.0 card. For more information, go to
www.apple.com/ipod.
To charge the battery, you must connect iPod to a high-power USB or FireWire port
on your computer. Connecting iPod to a USB port on your keyboard will not charge
the battery. You can connect iPod to a FireWire port using the optional iPod Dock
Connector to FireWire Cable for charging the iPod only. Transferring information to
iPod using FireWire is not supported.
 Your iPod might need to be reset (see page 55).