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6 Tips and Troubleshooting
Most problems with iPod can be solved quickly by
following the advice in this chapter.
General Suggestions
Most problems with iPod can be solved by resetting it.
To reset iPod:
1 Toggle the Hold switch on and off (set it to Hold, and then turn it off again).
2 Press and hold the Center and Menu buttons for at least 6 seconds, until the
Apple logo appears.
If your iPod won’t turn on or respond
 Make sure the Hold switch is off.
 If that doesn’t work, connect iPod to your computer’s USB or FireWire port. Your iPod
battery might need to be recharged.
 If that doesn’t work, your iPod might need to be reset.
 If that doesn’t work, you might need to restore iPod software. See “Updating and
Restoring iPod Software” on page 61.
Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with your iPod. If one
of the following doesn’t help, read on for solutions to specific problems.
 Reset your iPod. See “General Suggestions,” below.
 Retry with a different USB port if you cannot see iPod in iTunes.
 Restart your computer and make sure you have the latest software updates
installed.
 Reinstall iPod and iTunes software from the latest versions on the web.
 Restore your iPod. See “Updating and Restoring iPod Software” on page 61.