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Chapter 6 Tips and Troubleshooting 57
Â If your iPod is exceptionally low on power and you connect it to a USB port, it might
charge for up to 30 minutes before it turns on. The display could be dark for up to 30
minutes while it charges. Leave iPod connected until it charges sufficiently. If you
have an iPod USB Power adapter (available separately), you can use that to charge
iPod more quickly.
Â If you’re connecting iPod to a portable or laptop computer using the iPod Dock
Connector to USB 2.0 Cable, connect the computer to a power outlet before
Â Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 59.
Â Check the cable connections. Unplug the cable at both ends and make sure no
foreign objects are in the USB ports. Then plug the cable back in securely. Make sure
the connectors on the cables are oriented correctly. They can be inserted only one
Â If that doesn’t work, restart your computer.
Â If that doesn’t work, you might need to restore iPod software. See “Updating and
Restoring iPod Software” on page 61.
Note: You can only use an iPod Dock Connector to FireWire Cable for charging and not
for downloading songs and other audio files to iPod.
If you see a folder with an exclamation point on the iPod display
Â iPod might need to be reset (see page 55).
Â If that doesn’t work, your iPod battery might need to be recharged. Connect iPod to
your computer and let the battery recharge. If you still see the folder, reset iPod
Â If that doesn’t work, you might need to update or restore iPod with the latest
software. Make sure you have installed the software from the iPod CD, or go to
www.apple.com/ipod to get the latest software. Follow the instructions on page 61
to update or restore the iPod software.