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9840 Tape Drive Operations Guide—429596-002
A-1
A 9840 Troubleshooting and
Recovery
This section contains:
Handling Errors or Indications
Save Fails Error
Cause. A “Save Fails” error occurs when saving a new configuration. It indicates that
the RAM has failed the save operation.
Cause. The tape drive cannot work properly with defective information in RAM.
Cause. Contact your service provider to replace the tape drive.
Fix_CfgErr Error
Cause. A “Fix_CfgErr” error occurs following power on or IPL; the tape drive
configuration data was sent from the EEPROM to the RAM and the RAM data failed
the ASIA (Application Specific Interface Adapter) checksum test.
Cause. The tape drive completes the IPL but remains offline.
1. Check the tape drive configuration against your records.
2. If the client records and the tape drive configurations match there are two
possibilities:
Handling Errors or Indications A-1
Identifying Unrecoverable Tapes A-3
Forcing a Diagnostic Dump (Reset Drive) A-4
Removing a Stuck Tape Cartridge A-5
Operating a Drive Manually in a Tape Library A-6
Performing a Tape Boot or Tape Load A-6
Performing Processor Memory Dumps to Tape A-6
Caution. This error check does not protect you from entering the wrong configuration in the
first place. It only tells you that the RAM content had somehow changed since the configuration
data was last entered. If you originally entered a wrong configuration and the circuits are in
working order, it will not show up as an error.
This error check does not lock tape drive operation. You can place the tape drive online without
changing the tape drive configuration. Do so only if you have determined that an unused bit in
the RAM or EEPROM is bad in accordance with the following procedure.