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MY BOOK LIVE
USER MANUAL
TROUBLESHOOTING – 125
Troubleshooting
First Steps Checklist
Resetting the My Book Live
Specific Problems and Corrective Actions
For any issue, first ensure that you are using the latest firmware for My Book Live.
See “Updates” on page 62 for update instructions.
First Steps Checklist
Is the power supply plugged in to the wall outlet and the drive?
Are all cables correctly connected and secured?
Is the status indicator green? If not, refer to “Checking the Front Panel LED”
on page 12.
Resetting the My Book Live
If you have set a password or a static IP address on the My Book Live dashboard
and have forgotten it, pressing the reset button while the device is powered up
resets the password to the default value of none and to default IP settings. Resetting
does not erase your files.
Follow the instructions below to reset the device using the reset button:
1. With the device powered on, insert a paperclip or narrow tipped pen into the
reset button slot on the back of the unit:
2. Press and hold down the reset button for four seconds. The device reboots (this
may take up to three minutes).
WARNING! Do not move the unit while it is turned on. If you do not have
access to the back of the unit, unplug the drive from the power
source, turn the drive around so you do have access, and then
plug the drive in again.