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Troubleshooting for operating conditions
If the problem is not resolved after performing the following troubleshooting, contact an office listed
in "Appendix C Contact Information" (
Jpg.92).
For details about LED status, refer to "2.1 Front Panel and Connector" (
Jpg.69).
Phenomenon Troubleshooting method
This product does not
operate (It does not load
after a data cartridge is
inserted, Power LED
does not turn on when
power is supplied to the
server, etc.).
Check that the power cable and SCSI cable are connected correctly.
J"1 How to Install and Introduce this product to a Server"(pg.58)
This product is not
recognized on the OS or
the backup software.
• Check that the power cable and SCSI cable are connected correctly,
and the SCSI terminator is connected to the SCSI cable correctly.
Also, check that the SCSI-ID of this product is set correctly (the set-
ting value should not be the same as other SCSI-ID of other devices
on the same bus).
J"1 How to Install and Introduce this product to a Server"(pg.58)
• Check that the SCSI card, SCSI cable, and SCSI terminator are com-
patible with this product and SCSI bus type.
• Check that this product is recognized on the SCSI BIOS and the
operating system (Check on the Windows Device Manager. It will be
recognized as "QUANTUM ULTRIUM 3").
• Check that the backup software supports the SCSI card and this
product. Also, if a device driver is required, check that the correct
device driver is installed.
J"1.4 Installing the Device Driver"(pg.62)
The data cartridge is
ejected right after
insertion.
• Check that the data cartridge can be used.
J"3.1 Data Cartridges That can be Used"(pg.73)
J"4.1 Cleaning Cartridge That can be Used"(pg.77)
• Check that the direction of the cartridge is correct.
J"2.2 Inserting/Ejecting the Data Cartridge"(pg.72)
• Check that the data cartridge is not damaged and the leader pin is
attached correctly.
J"3.2.4 Checking the Condition of the Leader Pin on the Data
Cartridge"(pg.76)
• Use a new data cartridge. If it has no problem, do not use the old data
cartridge.
The data cartridge is not
ejected.
• Press the eject button. It may take several minutes to rewind the tape.
Wait if the ACTIVITY LED is blinking.
• Eject using the backup software. Eject using the eject button is set to
be disabled depending on the backup software.
• Shutdown and restart the server. Then, press the eject button (Data
may not be recorded correctly when the power is turned on/off).
Perform backup again.