Filter
Top Products
Chapter 2 Operation and Maintenance
63
- When iSMrc_umount command terminates abnormally on business server -
Step 1. Terminate application (backup server)
Halt applications and services with programs running on server, that are referring to a volume
concerned. After verifying halt of applications and services, execute iSMrc_umount again.
Step 2. Executing CHKDSK (backup server)
Execute the CHKDSK to maintain a static point of the file system.
Execution example on CHKDSK:
In CHKDSK, specify a mount point volume name omitting “\” at the end.
CHKDSK \\?\Volume{37d84cca-2507-11d5-a0f7-00004c714491} /F /X
* Refer to CHKDSK help before using the CHKDSK command.
Step 3. Executing iSMrc_umount (backup server)
After completion of CHKDSK, execute iSMrc_umount again.
If the command still terminates abnormally after this process, take the following step.
Step 4. Restarting backup server
If CHKDSK/F/X fails, restart the backup server by taking the steps in 2.1.4 “Restarting
Business/Backup Server”.
(2) Abnormal end of the iSMrc_restore command
The state, in which setting the drive letter of MV or mounting the MV in the NTFS folder is
canceled, remains in the following case:
During control under which the MV is unmounted at start of Restore, a server fails, or re-setting
the drive letter of the MV or remounting the MV in the NTFS folder fails for some reason.
If re-setting the drive letter for MV or mounting the MV in the NTFS folder fails, the
iSMrc_restore command outputs either of the following messages:
iSM13634: Failed to set drive letter (drive letter:).
iSM13634: Failed to set mount point (NTFS folder path name).
In this case, recovery (e.g., re-setting of the drive letter or remounting of MV into the NTFS
folder) is necessary for restarting operation. The following describes the recovery procedure:
Step 1. Collecting volume information
If a server has failed, restart it by executing the procedure in 2.1.4 “Restarting Business/Backup
Server”, starting with Step 2.
Collect the volume information (drive letter and mount point volume name) of the MV that was to
be restored. To collect the volume information of the MV, confirm the following message that is
output to the event log or the batch file execution result: