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Chapter 2 Operation and Maintenance
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When an error whose reason is unknown has occurred and you want to request the provider to
investigate the error, you must collect information required for error analysis.
(1) For Replication Management error
Collect the necessary information referring to the “User’s Manual”.
(2) For ReplicationControl error
Follow the steps below to execute the command and collect the operation trace and other fault
information at a time.
A disk for storing fault information must have at least about 4 MB of unused space. The total
size of fault information files differs depending on the system status, so it may exceed 4 MB. It
is advisable to allocate an unused space of enough size.
(1) Log on as a member in the Administrator group.
(2) Click the Windows [Start] button and select [Storage Manager Volume List] and [Difficulty
Information Gather] from [Programs] ([All Programs] for Windows Server 2003).
If you want to change the storage destination directory and execute the command, specify a
directory on the relevant server. Do not specify any directory on another server connected
via the network.
(3) Confirm that the iSMvolgather directory is created under the installation directory when the
storage destination directory is not changed or under the specified directory when it is
changed, and obtain the files under that directory.