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Administrator Guide
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To disable debug logs of the appliance's management engine:
1. From the ApplianceView menu, click Status.
2. Select the Troubleshooting tab at the bottom of the screen.
3. Click the Disable button, the light color (green) on the left should change to
red. It means that logs are disabled.
To enable or disable debug logs of the appliance's management engine at boot time:
1. From the ApplianceView menu, click Status.
2. Select the Troubleshooting tab at the bottom of the screen.
3. Click the Enable debug logs at server start-up checkbox. When the
checkbox is checked, appliance will enable logging at each boot.
To obtain server configuration snapshot:
1. From the ApplianceView menu, click Status.
2. Select the Troubleshooting tab at the bottom of the screen.
3. Click the Obtain server configuration snapshot button.
4. In a Save File dialog, please pick a target directory and a file name, then click
the Save File button.
5. If you've picked a file that already exists at step 4, you will be prompted for
overwrite. The Ok button will confirm it, the Cancel button will reject
overwrite.
6. Success message is displayed. Please click Ok button at this stage.
7. Send the file that you've saved at steps 4-6 to your appliance vendor's support
service via e-mail or upload it to the FTP server if it is very huge.