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Warranty
Roku SoundBridge is covered by a one year parts and
labor warranty.
Roku SoundBridge Limited Warranty
1. Warranty. ROKU, LLC (“ROKU”) warrants your
SoundBridge and any included accessories
against defects in material or workmanship as
follows:
For a period of one (1) year from the date
of purchase (“Warranty Period”), if ROKU
determines that the SoundBridge is defective,
ROKU will repair the unit or replace the unit
(with either a new or rebuilt SoundBridge unit),
at its option, at no charge and, if applicable,
will pay the labor charges incurred by any
SoundBridge authorized service facility. If the
Warranty Period has expired, the customer is
responsible for the payment of all labor charges
and may obtain parts from ROKU authorized
service facilities or a SoundBridge service center
at his or her own expense.
2. Warranty Service Process. To obtain warranty
service, you must rst obtain an RMA number
(Return Merchandise Authorization) from a
Technical Support Representative at ROKU.
A Technical Support Representative may be
reached by emailing support@rokulabs.com
or calling our toll free number for customer
care (1-866-400-7658 from the US). Once an
RMA number is obtained, your SoundBridge
must be shipped freight prepaid, in either its
original packaging or packaging affording an
equal degree of protection, to the SoundBridge
authorized distribution facility. If ROKU
determines that the returned unit is defective,
ROKU will either repair the unit or will supply,
at no charge and within a reasonable period
of time, a new or rebuilt SoundBridge unit in
exchange for the defective unit.
In addition, all accessories must be returned
with the defective SoundBridge. A new or
factory refurbished set of accessories will be
furnished with the replacement SoundBridge.
Failure to return any of the accessory items
could result in a delay in receiving the
replacement SoundBridge, and/or result in an
invoice for the missing accessories.
Important: When emailing for an RMA number,
please provide the following information:
a. model number
b. serial number
c. problem description
d. software version (located in System
Conguration menu)
e. date of purchase
f. place of purchase (dealer or online place of
purchase)
g. return shipping address (no P.O. boxes)