Filter
Top Products
Chapter 5 Tips and Troubleshooting 47
 If you’re connecting iPod nano to a portable or laptop computer using the iPod Dock
Connector to USB 2.0 Cable, connect the computer to a power outlet before
connecting iPod nano.
 Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 48.
 Check the cable connections. Unplug the cable at both ends and make sure no
foreign objects are in the USB ports. Then plug the cable back in securely. Make sure
the connectors on the cables are oriented correctly. They can be inserted only one
way.
 Try restarting your computer.
 If none of the previous suggestions solves your problem, you might need to restore
iPod software. See “Updating and Restoring iPod Software” on page 50.
Note: You can only use an iPod Dock Connector to FireWire Cable for charging and not
for downloading songs and other audio files to iPod nano.
If you see a folder with an exclamation point on the iPod nano display
 iPod nano might need to be reset (see page 45).
 If that doesn’t work, your iPod nano battery might need to be recharged. Connect
iPod nano to your computer and let the battery recharge. If you still see the folder,
reset iPod nano again.
 If that doesn’t work, you might need to update or restore iPod nano with the latest
software. Make sure you have installed the software from the iPod CD, or go to
www.apple.com/ipod to get the latest software. Follow the instructions on page 50
to update or restore the iPod software.
If you can’t download a song or other item to iPod nano
The song might have been encoded in a format that iPod nano doesn’t support. The
following audio file formats are supported by iPod nano. These include formats for
audiobooks and podcasting:
 AAC (M4A, M4B, M4P) (up to 320 Kbps)
 Apple Lossless (a high-quality compressed format)
 MP3 (up to 320 Kbps)
 MP3 Variable Bit Rate (VBR)
 WAV