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46 Chapter 5 Tips and Troubleshooting
If you want to disconnect iPod nano, but you see the message “Do not disconnect”
 If iPod nano is downloading music, wait for the download to complete.
 Select iPod nano in the iTunes Source list and click the Eject button.
 If iPod nano disappears from the iTunes Source list, but you still see the “Do not
disconnect” message on the iPod nano screen, disconnect iPod nano.
 If iPod nano doesn’t disappear from the iTunes Source list, drag the iPod nano icon
from the desktop to the Trash (if you’re using a Mac) or click the Safely Remove
Hardware icon in the system tray and select your iPod nano (if you’re using a
Windows PC). If you still see the “Do not disconnect” message, restart your computer
and eject iPod nano again.
If your iPod nano isn’t playing music
 Make sure the Hold switch is off.
 Make sure the headphones connector is pushed in all the way.
 Make sure the volume is adjusted properly. If you see a lock to the right of the
volume bar, a maximum volume limit has been set for your iPod nano. You can
change or remove it by using Settings > Volume Limit. See “Setting the Maximum
Volume Limit” on page 26.
 Try pressing the Play/Pause button. Your iPod nano might be paused.
 Make sure you are using iTunes 6.0.2 or later (included on the iPod nano CD or go to
www.apple.com/itunes). Songs purchased from the iTunes Music Store using earlier
versions of iTunes won’t play on iPod nano until you upgrade iTunes and download
the songs.
 If you’re using the iPod nano Dock, make sure the iPod nano is seated firmly in the
Dock and make sure all cables are connected properly.
 If you are using the Dock Line Out port, make sure your external speakers or stereo
are turned on and working properly.
If you connect iPod nano to your computer and nothing happens
 Make sure you have installed the software from the iPod CD.
 Try connecting to a different USB port on your computer.
Note: A USB 2.0 port is recommended to connect iPod nano. USB 1.1 is significantly
slower than USB 2.0. If you have a Windows PC that doesn’t have a USB 2.0 port, in
some cases you can purchase a USB 2.0 card. For more information, go to
www.apple.com/ipodstore.
To charge the battery, you must connect iPod nano to a high-power USB or FireWire
port on your computer. Connecting iPod nano to a USB port on your keyboard will
not charge the battery. You can connect iPod nano to a FireWire port using the
optional iPod Dock Connector to FireWire Cable for charging the iPod nano only.
Transferring information to iPod nano using FireWire is not supported.
 Your iPod nano might need to be reset (see page 45).