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5
Chapter 5
TROUBLESHOOTING
This chapter describes the steps of troubleshooting and misfeed clearing.
TROUBLESHOOTING
If you experience difficulty while using the machine, check the following troubleshooting guide before calling for
service. Many problems can be easily solved by the user. If you still cannot solve the problem with the help of the
troubleshooting guide, turn off the power switch and unplug the machine, and contact your dealer or the nearest
authorised service department.
MACHINE/COPYING PROBLEMS
The machine does not operate. ................................................................................................................. 34
Copies are too dark or too light.................................................................................................................. 34
Blank copies............................................................................................................................................... 34
Part of the image is cut off or there is too much blank space. ................................................................... 34
Wrinkles appear in the paper or the image disappears in some places. ................................................... 34
Paper misfeed............................................................................................................................................ 34
Copies are smudged or dirty...................................................................................................................... 35
A copy job stops before it is finished.......................................................................................................... 35
Any one of the alarm indicators ( ,,) is lit or blinking. ............................................................. 35
Lighting fixture flickers. .............................................................................................................................. 35
SOFTWARE INSTALLATION PROBLEMS
The driver cannot be installed (Windows 2000/XP/Vista/7) ...................................................................... 36
The Plug and Play window does not appear.............................................................................................. 36
The driver cannot be installed correctly with the Plug and Play window. ................................................... 37
Uninstall software....................................................................................................................................... 37
PRINTING AND SCANNING PROBLEMS
The machine cannot print. ......................................................................................................................... 38
Printing is slow. .......................................................................................................................................... 38
The printed image is light and uneven. ...................................................................................................... 38
The printed image is dirty........................................................................................................................... 38
The printed image is skew or it runs off the paper. .................................................................................... 39
The printed image is darker or lighter than expected................................................................................. 39
Any one of the alarm indicators ( ,,) is lit or blinking. ............................................................. 39
Poor scanning quality................................................................................................................................. 39
Unable to scan the image. ......................................................................................................................... 40
Scanner transfer speed is slow.................................................................................................................. 40
MISFEED REMOVAL .................................................................................... 41
INDICATOR DISPLAY OF THE MACHINE STATUS AND SOLUTION....... 42
ERROR CODE AND SOLUTION .................................................................. 43