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Troubleshooting
If you experience any trouble with your Internet radio, then you may find
it useful to visit the help section on our web site at
http://www.robertsradio.co.uk/pages/wm201_faq.htm
or on Reciva's website at
http://www.reciva.com
If you have difficulty connecting the radio to your wireless network, some
of these steps may help to resolve the problem:
1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can
browse the web) using the same network.
2. Check that a DHCP server is available, or that you have configured a
static IP address on the radio. You can configure a static IP address
on the radio using the menu item ‘Configure -> Network Config -> Edit
Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports.
As a minimum, the radio needs access to UDP and TCP ports 80, 554,
1755, 5000 and 7070. The use of Windows Shares requires access
to UDP and TCP ports 135 - 139 and 445. Windows Media Player 11
will allocate a port number for UPnP media sharing and will configure
Microsoft's Windows built-in firewall appropriately. Other firewall
software may require configration for UPnP or to allow particular IP
addresses to have trusted access.
4. Check that your access point does not restrict connections to particular
MAC addresses. You can view the radio’s MAC address using the
menu item 'Configure -> Network Config -> View Config -> MAC
address'. Note that the WM-201 radio has both wired and wireless
MAC addresses.
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