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TROUBLESHOOTING
General Issues
No Power to Firefly
Firefly should automatically start up when power is applied and
begin playing back video.
If there is no power indicator:
1. Confirm power sources by plugging in another electrical
device.
2. Verify that electrical plug is fully seated in power supply and or
the video player.
3. Test power cable in alternate device or use different power
cable.
4. If there is still no power, please contact your technical support
representative.
No Video Playback
Firefly should automatically begin playing videos when power is
applied. Videos play off of the internal storage of the player.
If there is power to the Firefly, but no video playback:
1. Run “Play Test File”
2. To stop the test file playback, simply press any button on the
front of the player. For further instructions, refer to the “Front
Panel Display” chapter of this user manual.