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Multimedia Contact Center options in Outlook 559
Figure 20-1 Multimedia agent login
3. Select the check box beside the agent IDs to which you are logging on, for one or more media types.
4. Select the Save as default check box.
5. Click Log On.
Outlook starts and displays your Multimedia Contact Center inbox (Agent Inbox).
See Figure 20-2.
Figure 20-2 Agent Inbox
Multimedia Contact Center options in Outlook
Before you use Multimedia Contact Center, you configure Multimedia Contact Center options in Outlook:
• Real-time server connection parameters
• Startup options
• Arrival options
• Agent Inbox columns