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Additional Information
Cause and/or Corrective Action
• The disc is dirty.
, Clean the disc with a cleaning cloth (page 12).
• The player cannot play the disc.
, Make sure that the disc is compatible (page 6).
• To prevent a malfunction, the player has performed the self-
diagnosis function.
, When you contact your Sony dealer or local authorized
Sony service facility, give the 5-character service number.
(example: E:61:10)
Self-diagnosis Function
When the self-diagnosis function
activates to prevent the player from
malfunctioning, a five-character service
number (combination of a letter and
digits) flashes on the screen and on the
display window. In this case, check the
following table.
First three characters
C13
C31
Exx (xx is any number)
C:13:00