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ROKU will either repair the unit or will supply, at no charge and within a reasonable period of
time, a new or rebuilt SoundBridge Radio unit in exchange for the defective unit.
In addition, all accessories must be returned with the defective SoundBridge Radio. A new or
factory refurbished set of accessories will be furnished with the replacement SoundBridge
Radio. Failure to return any of the accessory items could result in a delay in receiving the
replacement SoundBridge Radio, and/or result in an invoice for the missing accessories.
Important: When emailing for an RMA number, please provide the following information:
a. Model number
b. Serial number
c. Problem description
d. Software version (located in System Configuration menu)
e. Date of purchase
f. Place of purchase (dealer or online place of purchase)
g. Return shipping address (no P.O. boxes)
h. Proof of purchase
Note: Proof of purchase will need to be included in the return shipment in order to ensure
warranty coverage. In addition, we may attempt to further troubleshoot the problem prior to
issuing an RMA number. Please be prepared to provide additional information upon request.
3. Scope of and Limitation on Warranty. The warranty on this product is limited to the
repair or replacement of defective units as described in Section 1 above. This warranty does
not cover customer training or education, installation, set up adjustments or signal reception
problems. This warranty does not cover damage due to acts of God, accident, misuse, abuse,
negligence, commercial use or modification of, or to any part of, your SoundBridge Radio. This
warranty does not cover damage due to improper operation or maintenance, connection to
improper voltage supply or attempted repair by anyone other than a facility authorized by
ROKU to service your SoundBridge Radio. This warranty does not cover consumables (such as
fuses and batteries). This warranty is valid only in the country of purchase from an authorized
ROKU distributor or dealer. This warranty is invalid if the factory-applied serial number and/or
“Warranty Void if Removed” sticker has been altered or removed from the SoundBridge Radio.
Section 13: Appendices