Filter
Top Products
30
Troubleshooting
No TV signal
The FLO TV™ Personal Television has no mobile TV signal or the mobile TV signal is marginal.
Move to a different location and try again. You can see the FLO TV™ Personal Television’s signal
strength value under Se ttings → D evic e I nf o.
Restarting and resetting your FLO TV™ Personal Television
If the FLO TV™ Personal Television is not working correctly, restarting or resetting it will likely
solve the problem. Performing this task resets all defaults on your device.
1. Press and hold the Sleep/Power button for 3 seconds to power off the FLO TV™ Personal
Television
2. Press the Sleep/Power button to power on the FLO TV™ Personal Television.
If this doesn’t address the issue, reset the FLO TV™ Personal Television:
• Press and hold the Sleep/Power button together with the Guide button for 4 seconds.
The FLO TV™ Personal Television should restart.
If the problem persists, call FLO TV customer support at 1-888-99-FLOTV (888-993-5688).
Headphones do not fit in jack
The FLO TV™ Personal Television supports third-party headsets and headphones with a standard
3.5 mm stereo mini-plug. Some headsets and headphones may not connect properly to the PTV
because the plug body is too large to fit in the jack inset. Third-party adapters may be available.
Also, make sure the headphone plug is pushed in all the way into the headphone jack; it may
require a firm press of the headset into the jack for some headset models.