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5-7 Troubleshooting
Compaq SLR Tape Drive User Guide
6. Examine the list of installed devices. If the tape drive is not shown, try
the following:
a. Check the SCSI cable connections.
b. Check the seating of the controller.
c. If multiple tape drives are used, ensure that each tape drive has a
unique SCSI ID.
7. If the problem still exists, replace the cables, the tape drive, and finally
the controller.
Checking Software
This contains information on:
■ Checking errors (sense codes) reported by your software
■ Making sure that the appropriate software drivers have been installed
Sense Codes
The tape drive will report a sense code when it detects a hardware, firmware,
or media problem. A sense code consists of six hexadecimal characters, for
example: 03 31 00.
See below for information on how to display sense codes in specific software
environments.
Interpreting sense codes is beyond the scope of this guide. If your drive has
reported a sense code, contact Compaq on 1-800-OK-COMPAQ to obtain
suggestions for corrective action.
Troubleshooting in Novell
IntranetWare/NetWare
To obtain troubleshooting information, refer to the STORAGE.RDM file on the
Support Software for Novell products (NSSD) diskette supplied with your
system.