Contents
v
Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Create the Terminal Loopback on a Destination Node OC-N Port 1-39
Test the Terminal Loopback Circuit 1-40
Test the OC-N Card 1-40
1.4 Restoring the Database and Default Settings 1-41
1.4.1 Restore the Node Database 1-41
Restore the Database 1-41
1.4.2 Restore the Node to Factory Configuration 1-43
Use the Reinitialization Tool to Clear the Database and Upload Software (Windows) 1-43
Use the Reinitialization Tool to Clear the Database and Upload Software (UNIX) 1-45
1.5 PC Connectivity Troubleshooting 1-47
1.5.1 Unable to Verify the IP Configuration of Your PC 1-47
Verify the IP Configuration of Your PC 1-47
1.5.2 Browser Login Does Not Launch Java 1-48
Reconfigure the PC Operating System Java Plug-in Control Panel 1-48
Reconfigure the Browser 1-48
1.5.3 Unable to Verify the NIC Connection on Your PC 1-49
1.5.4 Verify PC Connection to the ONS 15327 (Ping) 1-50
Ping the ONS 15327 1-50
1.5.5 The IP Address of the Node is Unknown 1-51
Retrieve Unknown Node IP Address 1-51
1.6 CTC Operation Troubleshooting 1-52
1.6.1 Unable to Launch CTC Help After Removing Netscape 1-52
Set Internet Explorer as the Default Browser for CTC 1-52
1.6.2 Unable to Change Node View to Network View 1-52
Reset the CTC_HEAP Environment Variable for Windows 1-53
Reset the CTC_HEAP Environment Variable for Solaris 1-53
1.6.3 Browser Stalls When Downloading CTC JAR Files from XTC 1-54
Disable the VirusScan Download Scan 1-54
1.6.4 CTC Does Not Launch 1-54
Redirect the Netscape Cache to a Valid Directory 1-55
1.6.5 Sluggish CTC Operation or Login Problems 1-55
Delete the CTC Cache File Automatically 1-55
Delete the CTC Cache File Manually 1-56
1.6.6 Node Icon is Gray on CTC Network View 1-57
1.6.7 CTC Cannot Launch Due to Applet Security Restrictions 1-57
Manually Edit the java.policy File 1-58
1.6.8 Java Runtime Environment Incompatible 1-58
Launch CTC to Correct the Core Version Build 1-59
1.6.9 Different CTC Releases Do Not Recognize Each Other 1-59
