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MM23772, Rev. B
113
12 BASIC TROUBLESHOOTING
Use Table 12-1 as a troubleshooting guide if the radio does not operate properly. If additional assistance
is required, contact a qualified service technician or call M/A-COM at 1-800-528-7711.
Table 12-1: Troubleshooting
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
Radio will not turn on Low Battery.
Change the battery pack to a fully
charged pack.
No Audio Speaker volume is muted. Increase the volume level.
Poor Audio
User is in a poor coverage area or
not on the network.
Data cable is connected.
Move to a better coverage area.
If the data cable is connected, enter
“atspkr1” to enable internal speaker.
Radio will not register
or does not receive
provisioning data.
Bad logon credentials. Check logon and password.
Screen displays:
NO ACC
The talk group that you are
receiving a transmission from has
an encrypted call in process.
Enter the encryption key fort the talk
group.
Screen displays:
NOAUTHV
Radio authentication of the VNIC
failed.
Contact system administrator.
Screen displays:
NOAUTHM
VNIC authentication of the radio
failed.
Contact system administrator.
Screen displays:
UNAUTH3
The radio network ID has not been
added to network.
Contact system administrator.
NOSUPRT
The voice authentication security
policy is set to only allow
authenticated users.
Contact system administrator.
Screen displays:
BAD PWD
An invalid password has been
entered.
Verify the password and re-enter.
Screen displays:
OVR TEMP
The radio may be too hot. The
radio will cease transmitting if it
exceeds an operational temperature
threshold.
Let the radio cool before attempting to
transmit. Report this failure to authorized
technician.
Radio powers off for
no apparent reason.
Radio may be experiencing very
low voltage.
Have the battery checked by an
authorized technician.
Encrypted calls cannot
be made.
Not authorized to use.
Contact system administrator to request
encryption privileges.
Radio will not
transmit.
Radio may be out of coverage area
or may be overheated.
Return to coverage area if possible. If
overheated, let radio cool before retrying
transmission. Report this failure to an
authorized technician.