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Top page > Troubleshooting > Possible Causes of Symptoms > Connection to a computer
Connection to a computer
Cannot install the software.
Your computer is installed with an operating system that is not supported by the player.
Check the operating system of your computer [Details].
Other software is running on Windows.
If another software is running, it may interfere with installation. Particularly, be sure to stop
security software as it can put a heavy load on the computer.
There is not enough free space for the hard drive.
Check the required hard drive space for installing the application, and delete unnecessary
files.
Your account has no administrator privileges, or you have not logged in as the computer’s
administrator.
To install the software, log in with an account with administrator privileges or log in as the
computer’s administrator.
A message dialog is covered from your site by the install screen.
Press and hold the [Alt] key and press the [Tab] key several times until the message dialog
appears. Then follow the message.
The progress bar on the install screen does not proceed. Or, the access
lamp of the hard drive does not light for several minutes.
Wait until the installation is completed, because it is progressing properly. The installation may
take 30 minutes or more depending on the computer.
[Connected USB. The player cannot be operated.] or [Connected USB
(MTP). The player cannot be operated.] does not appear when
connected to the computer with the USB cable (supplied) (The
computer does not recognize the player).
The USB cable is not connected to a USB connector on your computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
A USB hub is being used.
Connecting the player via a USB hub may not work. Connect the player directly to your
computer using the USB cable (supplied).
The USB connector on your computer may have a problem.
Connect the player to another USB connector on your computer.
When you use the player for the first time, or when the battery is low, it may take the player
about 30 seconds to display the message after connected to a computer. This is not a
malfunction.
The software authentication may be performed and it may take rather a long time. Wait for a
while.
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