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Chapter 6
chapter 6 67
RCA DIGITAL VIDEO DISC (DVD) LIMITED WARRANTY
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever
comes first.
What we will do:
During the initial 90 days:
Exchange the DVD unit with a new or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange the DVD unit with a new or, at our option, refurbished unit. We will bill you a flat exchange charge to replace a
defective unit. This charge covers the labor cost for its repair.
How you get service:
• Call 1-800-311-9263 and have your unit’s date of purchase and model/serial number ready. The model/serial number
information is on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement unit you will be provided with a Service Request
(SR) number and the location of a nearby exchange point if one exists. No returns will be accepted without the SR
number.
To receive a replacement unit before you return yours:
Option I:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This is for
security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a SR number, only items not covered by
warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the
unit will be charged to your credit card. This amount will be credited, less a $10 handling fee, if the unit is subsequently
received.