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Chapter 6
62 chapter 6
Troubleshooting
If you are experiencing product operation problems, please review the troubleshooting section before
you call for service. Refer to the Limited Warranty for information on how to obtain repair service.
Player won’t work
• Reset the DVD Player by unplugging the AC power cord and plugging it back in.
No Power
• Plug in the DVD Player. Make sure both ends of the AC power cord are securely plugged into the
player and into an AC outlet.
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the player. This player only plays DVD video discs, Video CDs
and audio CDs.
• If the disc is a DTS music CD, it requires a DTS decoder.
• Both the player and the disc are coded by region. If the regional codes don’t match, the disc can’t be
played. This player is Region No. 1.
Play starts, but then stops immediately
• The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out.
No picture
• Turn your TV to its Video Input Channel (see chapter 1).
• Turn on the TV.
• Make sure your player is connected properly. Make sure all cables are securely inserted into the
appropriate jacks.
No sound or distorted sound
• Make sure your player is connected properly. Make sure all cables are securely inserted into the
appropriate jacks.
• You may need to readjust the Digital Output setting from the Sound menu (see chapter 5).
• Turn your TV to its Video Input Channel (see chapter 1).
• Sound is muted during still, frame advance, or slow-motion play.