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Chapter 3: Other Information
26 Chapter 3
Troubleshooting
If you are experiencing product operation problems, please review the troubleshooting section before you call for
service. Refer to the Limited Warranty for information on how to obtain repair service.
No power
• Try the DVD POWER button on the panel.
• If using the DC power cable, make sure it is firmly connected to the DC POWER (CAR) jack and to the car’s cigarette lighter.
• If using the AC power cable, make sure it is firmly connected to the AC POWER (HOME) jack and to an outlet.
• Try unplugging the unit for a few minutes and then plugging it back in.
No sound, picture okay
• Press VOLUME up button to increase the sound.
• Maybe sound is muted. Press the MUTE button to restore sound.
• If using another source, check the audio cable connections.
• If the player is in pause mode, slow-motion or fast forward , no sound is heard during this time. Press PLAY to return to normal
play mode and to hear the sound.
• Make sure headphones are disconnected from player.
No picture, sound okay
• If using another source, check the video cable connection.
• Adjust the brightness.
DVD Problems
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into disc tray. This mobile DVD player only plays digital video discs, audio CDs and MP3s. Go to
page 9 for more information.
• Both the unit and the disc are coded by region. If the regional codes don’t match, the disc can’t be played. This mobile DVD
player is Region No. 1.