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Digital Entertainer Express EVA9100 User Manual
Maintenance and Troubleshooting 6-9
v1.0, October 2009
Network Connections
The following sections provide recommendations for how to troubleshoot network connections.
Ethernet LAN Connection
The Digital Entertainer Express expects to be connected to a hub, switch, or router using a
standard Ethernet cable. If you connect to your network using Ethernet, the link LEDs on the back
of your Digital Entertainer Express and on your hub or router should both be on. If they are not lit,
try the following:
• Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
• Make sure that power is turned on to the connected hub or workstation.
Unable to play this station. The format of the selected Internet radio station is not supported. The
Digital Entertainer Express supports only MP3 streaming audio formats
for Internet radio playback.
Error loading picture. Photo format
is not supported.
The photo is not a JPEG, TIFF, BMP or PNG, or the dimension,
encoding, or color space of the photo is not supported.
Error loading picture. Photo does
not exist.
The file cannot be opened or might no longer be available.
• Check the network connection.
• Verify the existence of the file.
• Check the access permissions on the file and folder.
Error loading picture. Photo is too
large or has encoding errors.
The dimensions of the photo are too large for it to be loaded, or the file
is invalid.
Error loading picture. Photo could
not be read.
The file exists, but an error occurred when it was accessed.
• Check the network connections.
• Check access permissions on the file and folder.
• Check that the photo is viewable on a PC.
Error loading picture. Access
denied reading the photo.
• The file exists but does not allow read access to the Digital
Entertainer Express.
• Check access permissions on the file and folder.
Subtitles not available. The external subtitles for a video do not exist or could not be loaded.
The subtitles might be in an unsupported format. Supported subtitle
formats are SRT, SMI, SAMI, SUB, and TXT.
Table 6-2. Error Messages (continued)
Message Description and Action