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Digital Entertainer Express EVA9100 User Manual
6-8 Maintenance and Troubleshooting
v1.0, October 2009
• On Redhat 9 systems, click the Red Hat button, and select
System Settings > Server Settings > Samba Server. Click Add in the dialog box that displays.
• On other systems, you might need to install the Samba server (smbd) manually and modify the
samba configuration file (/etc/smb.conf on most systems; select the man smbd check box). If
Samba is not installed, see http://www.samba.org.
Error Messages
The following table describes error messages and recommended actions when they occur.
Table 6-2. Error Messages
Message Description and Action
Please configure the program
guide location.
You need to enter your zip code to receive local news and weather.
Network Performance Insufficient. The network throughput is not high enough to handle the file type
specified, such as playing high-definition video over a wireless network.
See “Optimizing the Performance of Your Home Network” on page 4-8
for more information.
Unable to play this media. The
media format is not supported, or
the location is not accessible.
The media format is not supported by the Digital Entertainer Express,
or the file could not be opened or might no longer be available.
• Play a supported media file.
• Check the network connection.
• Verify the existence of the file.
• Verify the PC or server is powered on.
• Check the access permissions on the file and folder.
• Verify that the file format and encoding are supported.
See “Supported Media File Formats” on page A-2 for more information.
Unable to play this media. The
media could not be opened, or the
location is not accessible.
The file cannot be opened or might no longer be available.
• Check the network connection.
• Verify the existence of the file.
• Check the access permissions on the file and folder.
Unable to play this media. The
media is protected, and a license
could not be obtained.
• The file is protected by Windows Media DRM, and the license for the
file is expired, or invalid, or was not granted.
• Verify that the file is playable from Windows Media Player.
Unable to play this media. There
are insufficient resources to open
or play the media.
Restart the Digital Entertainer Express. If the problem persists after
restarting the Digital Entertainer Express, then the media dimensions or
encoding is not supported.
Unsupported video - may not play
correctly.
The video is a DIVX 3 video. Some DIVX 3 videos do not play back
correctly on the Digital Entertainer Express.