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Digital Entertainer Express EVA9100 User Manual
Maintenance and Troubleshooting 6-5
v1.0, October 2009
• System Information. See “System Information” on page 5-7.
• Restart. Restart the Digital Entertainer Express.
Troubleshooting Tips
Here are some tips for correcting simple problems that might prevent you from connecting to the
Digital Entertainer Express.
Note: Following a firmware update, you may need to reload your media library into
the Digital Entertainer Express from the backup location.
Table 6-1. Connecting to the Digital Entertainer Express
Problem Solution
I turned on my Digital Entertainer
Express for the first time, but I do
not see anything on the screen.
• Check all cables to make sure that they are connected correctly, and
be sure that you are using the correct input on your TV.
• Check that your TV's input selector (sometimes called TV/Video
button) is set to the correct input.
• If you still do not see anything, press TV Mode on the remote control
to change the video mode. Make sure to pause for 3 seconds
between button presses to allow the Digital Entertainer Express to
change video modes.
The Digital Entertainer Express
does not respond to the remote
control.
Check the LED on the front panel of the Digital Entertainer Express to
make sure that the power is on.
Make sure that the television is turned on.
The LED on the remote control should flash when you push a button.
• If the LED does not flash, and the batteries are working, then the
remote might be faulty.
• If the LED does flash, reset the Digital Entertainer Express.
• Press the DE button on the remote and try again.
The Digital Entertainer Express
does not find my network.
• Use the Configuration Wizard, and check the settings. On the
Windows Start menu, select All Programs> NETGEAR Digital
Entertainer for Windows > Configuration Wizard.
• For wireless networks, see the User Manual for your Wi-Fi USB
Adapter (sold separately).