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User’s Manual 9-13
Troubleshooting
i.LINK (IEEE1394)
DVD Super Multi drive supporting ±R Double Layer
For more information, refer to Chapter 4, Operating Basics.
Character display
becomes garbled
during a communication
In data transmission, make sure the parity bit and
stop bit settings correspond with those of the
remote computer.
Check the flow control and communication
protocol.
You cannot receive an
incoming call
Check the “rings before auto answer” setting in
your communications application.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
i.LINK device does not
function
Make sure the cable is securely connected to the
computer and to the device.
Make sure the device’s power is turned on.
Reinstall the drivers. Open the Windows Control
Panel and double-click the Add New Hardware
icon. Follow the on-screen directions.
Restart Windows.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a
disc in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the disc is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
See the Media care section in Chapter 4 for
details on cleaning.