8-3SDC755A
8 • Troubleshooting
Error Messages
From time-to-time your DM300c/DM400c Series may display an alert
or error message. An alert tells you that something needs attention;
an error message usually tells you about a DM300c/DM400c Series
condition you can fix.
Message Description Action
Account
Balance
Low
Refill amount exceeds funds
available or credit limit.
Perform Refill procedures for
smaller amount, make an advance
payment or call your machine
supplier for credit.
Cannot
Reach
Data
Centre
Trouble getting a connection to
the Data Centre.
Try connecting again in a few
minutes.
Check the Data Centre phone
number under Setup.
Connection made but lost
before transaction completed.
Press Clear/Back; try again in a
few minutes. If problem persists
call your machine supplier.
Inspection
Due
Inspection
Required
This message displays if a refill
has not been performed within
a specific number of days.
After a second defined period,
postage cannot be printed until
a Refill/Inspection is carried
out.
In the ROI and UK, Inspection
Due appears after 60 days,
and Inspection Required
appears after 90 days.
Perform a Refill procedure. If you
do not want to add funds at this
time, simply check your account
balance.
Check your account balance.
Not
Enough
Funds
Insufficient funds in your
DM300c/DM400c Series.
Postage amount selected
exceeds maximum funds
available in meter.
Select a lower postage amount.
Perform a funds refill to add funds
to the DM300c/DM400c Series.
Refill Too
High
Refill amount entered is more
than the maximum
DM300c/DM400c Series will
allow.
Press Clear/Back. Repeat refill
procedure will a smaller refill
amount.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press Clear/Back. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on
machine. If problem persists, call your machine supplier.
