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MM23772, Rev. F
118
13 BASIC TROUBLESHOOTING
Use Table 13-1 as a troubleshooting guide if the radio does not operate properly. If additional assistance
is required, contact a qualified service technician or call M/A-COM at 1-800-528-7711.
Table 13-1: Troubleshooting
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
Radio will not turn on. Low Battery. Change the battery pack to a fully charged pack.
No Audio. Speaker volume is muted. Increase the volume level.
Poor Audio.
User is in a poor coverage
area or not on the network.
Data cable is connected.
Move to a better coverage area.
If the data cable is connected, enter “atspkr1” to enable
internal speaker.
Radio will not register or does
not receive provisioning data.
Bad logon credentials. Check logon and password.
Radio powers off for no
apparent reason.
Radio may be experiencing
very low voltage.
Have the battery checked by an authorized technician.
Encrypted calls cannot be
made.
Not authorized to use.
Contact system administrator to request encryption
privileges.
Radio will not transmit.
Radio may be out of
coverage area or may be
overheated.
Return to coverage area if possible. If overheated, let radio
cool before retrying transmission. Report this failure to an
authorized technician.