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Troubleshooting
If you experience any of the following difficulties while using your Network Walkman, use this
troubleshooting guide to help you to remedy the problem prior to consult a Sony dealer. Should any
problem persist, consult your nearest Sony dealer. For trouble concerning operations while connected to
your computer, refer to the online help of the supplied software in addition.
To reset the player
If your Network Walkman does not operate
normally or if there is no sound, even after
checking the troubleshooting guide below, press
the reset button for more than one second with a
pointed tool.
z Tip
Any audio files stored in the memory will not be
erased by pressing the reset button.
What happened?
On operating
Symptom
There is no sound.
Noise is generated.
Buttons do not work.
The volume is not loud enough.
There is no sound from the right channel
of the headphones.
Playback has stopped suddenly.
Cause/Remedy
• The volume level is set to zero.
c Turn the volume up (page 23).
• The headphone plug is not connected properly.
c Connect the headphone plug properly (page 26).
• The headphone plug is dirty.
c Clean the headphone plug with a soft dry cloth.
• Songs with a limited playing period is played.
c Songs with an expired playing period cannot be played.
• No audio files are stored in the memory.
c If “NO DATA” is displayed, transfer audio file from the computer.
• The HOLD switch is set to on.
c Set the HOLD switch to off (page 32).
• Your Network Walkman contains moisture condensation.
c Keep your Network Walkman aside for a few hours.
• The remaining battery power is insufficient.
c Charge the battery (page 11).
• Your Network Walkman is placed on the USB cradle or the recording
USB cradle.
c Button operations are disabled while your Network Walkman is
placed on the USB cradle or the recording USB cradle. Remove
your Network Walkman from the USB cradle or the recording USB
cradle.
The AVLS is enabled.
c Disable the AVLS (page 35).
The headphone plug is not fully connected.
c Connect the headphone plug fully (Page 26).
The remaining battery power is insufficient.
c Charge the battery (page 11).
Reset button