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Symptom Case and/or corrective action
The progress bar on the display of
your computer is not moving. The
access lamp of your computer has
not lit for a few minutes.
The installation is progressing normally. Please wait. The
installation may take 30 minutes or more, depending on your
CD drive or system environment.
“PC Connect” is not displayed
when connecting to the computer
with the dedicated USB cable.
Please wait for the authentication of the SonicStage software.
Another application is running on the computer. Wait for a
while and reconnect the USB cable. If the problem persists,
disconnect the USB cable, restart the computer, and then
reconnect the USB cable.
The dedicated USB cable is not connected properly. Disconnect
the USB cable and then reconnect it.
A USB hub is used. Connecting via a USB hub is not
guaranteed. Connect the dedicated USB cable directly to the
computer.
The player is not recognized by the
computer when it is connected to
the computer.
The player is not placed correctly on the USB cradle. Inset the
player on the USB cradle securely until it clicks into place (
page 15).
The dedicated USB cable is not connected properly. Disconnect
the USB cable and then reconnect it.
A USB hub is used. Connecting via a USB hub is not
guaranteed. Connect the dedicated USB cable directly to the
computer.
The driver fi le for the player has not been installed. Reinstall
the SonicStage software for the player using the supplied
CD-ROM (
page 11) to install the driver together.
The installation of the SonicStage software had been failed.
Disconnect the player and your computer, and then reinstall the
software again using the supplied CD-ROM (
page 11).
Audio data cannot be transferred
to the player from your computer.
The dedicated USB cable is not connected properly. Disconnect
the USB cable and then reconnect it.
The track has already been transferred to the player three
times. Transfer back the track to the computer to increase the
transferable count (
page 31), and then transfer it to the
player again.
The free space of the hard disk in the player is insuffi cient.
Transfer back any unnecessary tracks to your computer to
increase the free space (
page 31).
You have already transferred over 65,535 tracks or over 8,192
groups to the hard disk of the player. Or you have already
transferred over 999 tracks for a group.
Tracks with a limited playing period or playing count may not
be transferred due to restrictions set by copyright holders. For
details on the settings of each audio fi le, contact the distributor.
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