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Troubleshooting
NWZ-X1050 / X1051 / X1060 / X1061 .GB.4-141-609-11(1)
152
152
Symptom Cause/Remedy
“Connecting” or
“Connected USB (MTP)”
does not appear when
connected to the computer
with the supplied USB
cable.
The USB cable is not connected to a USB port on your
computer properly.
Dis
connect the USB cable, and then reconnect it.
Use the supplied USB cable.
A USB hub is being used.
Co
nnecting the player via a USB hub may not work.
Connect the player to your computer using the supplied
USB cable.
The software authentication may be performed and it may take
rather a long time. Wait for a while.
The software installation has been failed.
Rein
stall the software by using the installer included in the
supplied CD-ROM. The imported data will remain
untouched.
The computer is running another software other than the one
used for transferring.
Dis
connect the USB cable, wait a few minutes, and
reconnect it. If the problem persists, disconnect the USB
cable, restart the computer, and then reconnect the USB
cable.
“Connecting” or “Connected USB (MTP)” may not appear on
the player, depending on the software environment that is
running on your computer.
Ac
tivate Windows Media Player, or Windows Explorer.
By setting the player to the USB connection standby mode
before connecting it to a computer, you may be able to
establish connection between the player and the computer with
more reliability.
Se
lect “Yes” for the “USB Connection Mode” (
page 125).
The player enters the USB connection standby mode and
the USB connection standby screen appears.
After prescribing the remedies above, if the problem still
persists, press the RESET button of the player and reconnect it
to the computer by using the supplied USB cable.
The player is not
recognized by the
computer when it is
connected to the
computer.
The USB cable is not connected to a USB port on your
computer properly.
Dis
connect the USB cable, and then reconnect it.
A USB hub is being used.
Co
nnecting the player via a USB hub may not work.
Connect the player to your computer using the supplied
USB cable.
The USB port on your computer may have a problem. Connect
the player to another USB port on your computer.
Continued
Connection with a computer (continued)
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