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Information
Taiwan Headquarters
Power Quotient International Co., Ltd.
14F, No. 16, Jian Ba Road Chung Ho
City, Taipei, Taiwan
Tel: +886-2-8226-5288
Fax: +886-2-8226-5268
www.pqi.com.tw
E-Mail: sales@pqi.com.tw
USA
PQI Corporation
46661 Fremont Blvd. Fremont, CA
94538, U.S.A.
Tel: +1-510-651-7281
Fax: +1-510-651-7240
www.pqimemory.com
E-Mail : sales@pqi1st.com
The Netherlands
PQI Europe B. V.
Helftheuvelweg 11, 5222 AV Den Bosch,
The Netherlands
Tel: +31-73-627-3555
Fax: +31-73-623-4033
www.pqieurope.com
E-Mail: info@pqieurope.com
Japan
POWERGLOBAL iNDEX Co., Ltd.
Segi Blvd. 7F 1-7-1 Iwamoto-Cho,
Chiyoda-Ku, Tokyo 101-0032 Japan
Tel: +81-3-5835-4545
Fax: +81-3-5835-4540
www.pg-index.com
E-Mail: info@pg-index.com
China
Shanghai
No.100, Tong Yuan Rd, Suzhou Industrial
Park 215021, China
Tel: +86-21-6440-3280
Fax: +86-21-6440-3279
www.pqi.com.cn
Shenzhen
Tel: +86-755-8328-7509
Fax: +86-755-8327-7582
Suzhou
Tel: +86-512-6288-2999
Fax: +86-512-6288-3000
E-mail: info@pqi.com.cn
Hong Kong
Flat F, 4/F, Yeung Yiu Chung(NO.8)
Industrial Building,
20 Wang Hoi Road, Kowloon Bay,
Kowloon, H.K.
Tel: 852-2707-4118
Fax: 852-2707-4308
E-Mail: sales@pqi.com.hk
Limited Warranty Statement
POWER QUOTIENT INTERNATIONAL COMPANY LIMITED and all of its subsidiaries
("PQI") value your business and always attempt to provide you the very best of service.
Note the following information when requesting PQI customer service department for its
assistance.
Warranty Policy
●PQI warrants that PQI branded products, under normal circumstances of usage, are
free from defects in material and workmanship. For any unit proved to be defective,
PQI will, at its discretion, either repair or replace the unit, free of charge. The
replacement unit will be either new or repaired, at PQI's option.
●Willful damage to the product, damage due to neglect or ignorance, tampering with the
product components or product labels will void the warranty.
●This warranty is subject to the conditions and limitations set forth below.
Warranty Period
For product purchased on or after August 1, 2004
●
Lifetime Warranty: Computer memory module
●Five-Year Warranty: CompactFlash, Secure Digital, MultiMediaCard, SmartMedia and
DiskOnModule
●Three-Year Warranty: Intelligent Stick, 2.5" IDE flash disk and PC card adaptors
●Two-Year Warranty: Memory Stick and xD-Picture Card, USB readers, Travel Viewer,
and all USB flash drives excluding the Intelligent Stick and any MP3 players
●One-Year Warranty*: MP3 Player, Intelligent Frame, mPack and mTrix
* Extended warranty is offered in certain countries as required by the local government.
Warranty Procedure
To request PQI for servicing or repair assistance, please do the following:
●Contact the PQI customer service department near your location.
●Please have your proof of purchase and the product serial number, if any, ready when
you contact the PQI customer service department. The proof of purchase can be your
purchase receipt, invoice or the PQI warranty card signed and dated by the store.
●You may also download the RMA request form, fill it out and fax it back to us.
●Our service personnel will provide a returned merchandise authorization (RMA)
number and shipping instructions for returning the product. No return will be accepted
without the pre-authorization, the RMA number clearly marked outside the shipping
box, and the freight prepaid at your expense.
●The RMA number is valid for 30 days only from the date it is issued. It is your
responsibility to ensure PQI receives your product within the 30-day period. After the
30-day period, either you have to follow the above procedure and request a new RMA
number, or PQI reserves the rights to refusing the product return.
●The warranty period for the repaired or replacement unit is the remaining of the
warranty period based on the original purchase, or 30days after the repair or
replacement is complete, whichever is longer.