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FIREBALL-MP INSTALLATION & USER’S GUIDE - M22002-01A1
CHAPTER 1 - INTRODUCTION
How to Return a Product - Contact your dealer or Escient’s Customer Support group at 800-372-4368. Please
have the following information ready for your dealer or Escient’s Customer Support technician.
• Product Serial Number
• Model Number
• Date of Registration or Purchase
• Place of Purchase
Upon reviewing the request for repair under warranty provisions, Escient’s Technical Support group will issue a
Return Material Authorization (RMA) number. This number is to be attached to the outside of the shipping carton.
Additional instructions will be provided by technical support.
Please be sure to use original packing carton and internal packing materials to assure proper shipment of the
system. Insurance costs are the responsibility of the customer. Most shippers only provide standard coverage for
$100 in cost so please protect yourself by providing additional insurance for the returned product.
Out of Warranty Repair - Escient provides out of warranty repair service on a cost plus labor basis. Minimum
charges will apply. Technical support will provide information on this service at the time of the call.