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Maintenance and Troubleshooting 76
File Viewing Problems
The image is not displayed.
Cause What to do
The image format is not
supported.
If an image doesn’t appear or
appears as
?, it may not be in a
supported file type. See “Supported
Image Formats” on page 27.
The image data is
corrupted.
Copy the image again.
The video or audio file
is not supported.
See “Supported Video Formats” on
page 32 or “Supported Audio
Formats” on page 38.
The LCD is too dark. Adjust the LCD brightness. See
“LCD Settings” on page 73.
The screen may have turned off
automatically to save power. Press
any button to turn the screen on.
If you’ve connected the viewer to
your TV or computer, the LCD
screen turns off.
You’ve connected the
viewer to your TV and the
image is cut off or flickering.
Some TVs may crop your images at
the top and bottom, or you may
notice some flickering near the
edges of the screen. This is a normal
result of your viewer’s high image
resolution.
The video is not displayed clearly or stops abruptly.
Cause What to do
The bit rate of the video is
too high.
Check the bit rate. See “Supported
Video Formats” on page 32 for
details.
Sound breaks off when the video or audio is played.
Cause What to do
The bit rate of the file is
too high.
Check the bit rate.
See “Supported
Video Formats” on page 32 or
“Supported Audio Formats” on
page 38 for details.