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Miscellaneous
writing software is available on the
Web sites of the software manufacturers
and software distributors.
Customer Services for Media
Products
Sony Electronics Inc., New Jersey,
U.S.A. Sony of Canada Ltd., Ontario,
Canada
http://www.mediabysony.com/
Sony France S.A. Customer Service
40465 Pontonx sur l’Adour France
http://www.sony-europe.com/
Technical support
Please consult the above sources before
calling with questions about using
MPD-AP20U, or with technical
questions about the drive or the
supplied software. If using telephone or
e-mail support, please have the
following information available:
• Model number: MPD-AP20U
• Serial number
• Date and place of purchase
• Computer maker and model number
• Computer specifications (CPU speed,
memory size, OS version, etc.)
• Writing software used (version, etc.)
Local technical support service is
available in the following sales
regions:
For products purchased in the USA
(Sony Electronics Inc):
Monday to Saturday
8:00 a.m. - 8:00 p.m. CT
• Toll Free: 1-800-588-3847
• Free telephone support is offered for
90 days from your first call.
For products purchased in Canada
(Sony of Canada Limited):
Monday to Friday
8:00 a.m. - 8:00 p.m. EST
• Toll Free: 1-800-961-7669
• E-mail Address: it_help@sony.ca
For products purchased in Australia
or New Zealand (Sony Australia
Limited):
Monday to Friday
8:30 a.m. - 7:00 p.m. EST
• Toll Free: 1300-13-7669
• International: +61-2-9887-6666
For products purchased in Europe
(Sony UK Limited):
Monday to Friday
8:00 a.m. - 9:00 p.m.
• Toll Free:
00800-CNCESONY
(00800-26237669)
• E-mail Address:
Helpdesk@SonyNordic.no
(For Nordic regions)
CNCE.SONY@suplie.com
(For other European regions)