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Troubleshooting
If you are experiencing problems with the drive, verify the following items before
contacting us for assistance. If you cannot resolve the problem after verifying these
items, contact your dealer or our customer service department.
Problem
The drive is not detected by
the computer, or it behaves
incorrectly or intermittently.
Windows 2000 does not
detect the “Memory Stick”
reader/writer of the drive.
The drive does not come on
(the CHARGE/BUSY
indicator does not light
green even if the drive is
connected to the
computer).
Cause/Solution
t If you are using the drive on internal power, the remaining
charge of the internal battery may be low. Connect the drive
to the AC power adapter and recharge the internal battery.
t The AC power adapter or USB cable may not be properly
connected. Verify that the connectors are firmly mated at
the drive and computer ends. See the “Quick Start Guide”
to confirm that the connections are correct.
t The USB interface card may not be set up correctly. Refer
to the instructions provided with the USB interface card and
perform the setup procedure again.
t With computers running Windows 98 SE or Mac OS 9.x, the
device drivers may not be properly installed. Uninstall the
device drivers (page 54), then follow the instructions
outlined in the “Quick Start Guide” to reinstall the device
drivers.
t If Windows 2000 is not updated to Service Pack 3 (or later),
you cannot use the “Memory Stick” reader/writer. For
details, refer to the “Quick Start Guide”.
t The drive may be malfunctioning for an unspecified reason.
Insert a pin-like object (such as a paper clip) into the
emergency reset hole next to the manual ejection lever at
the base of the drive.