Filter
Top Products
Troubleshooting
NWZ-X1050 / X1051 / X1060 / X1061 .GB.4-141-609-11(1)
144
144
Operation
Symptom Cause/Remedy
There is no sound.
The volume level is set to zero.
T
urn the volume up (
page 6).
The headphone plug is not connected properly.
C
onnect the headphone plug properly (
page 8).
The headphone plug is dirty.
C
lean the headphone plug with a soft dry cloth.
No songs or videos are stored on the player.
F
ollow the instructions in the displayed message, and
transfer songs or videos from the computer.
No data is played.
The battery is consumed.
C
harge the battery fully (
page 24).
I
f the player does not react, even after charging the battery,
press the RESET button to reset the player (
page 143).
No data is stored on the player.
F
ollow the instructions in the displayed message, and
transfer data from the computer.
Transferred files are not in a playable format. For details, see
“Supported file format” of “Specifications” (
page 173).
S
ongs or videos may not be played back, depending on the
file format (
page 173).
Photos may not be displayed, depending on the file size or
the file format (
page 65).
You are placing audio MP4 files in a video folder by drag-and-
drop.
P
lace them in the “MUSIC” folder by drag-and-drop.
The playback limitation period of the song has expired due to
subscription conditions, etc.
S
ongs with an expired playback limitation period cannot be
played back. Update them using the software used for
transferring.
After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player (
page
28).
Data cannot be deleted on
the player.
You cannot delete songs or photos on the player.
D
elete them using the software you used to transfer the
data, or Windows Explorer.
Continued
Table of
Contents
Index