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Symptom: Images won’t display
The HD1000 supports JPEG images with standard (not progressive)
JPEG compression only. Make sure that your image uses the exten-
sion .JPG or .JPEG (not .JPE). Images with EXIF data are supported.
Symptom: Video les won’t play
The HD1000 supports MPEG2 Transport Stream les only. First,
make sure the video le has one of the following extensions
.MPG, .MPEG, .TS, .TP, and .TSP. Then, make sure that your video is
a transport stream le. These are usually les created from ATSC
video capture cards found in computers. They are commonly used
to record broadcast TV programming as MPEG2 les. If you see the
error message that the MPEG le does not play, the le is probably
not a transport stream. Program Stream MPEG2 les (commonly
found on DVD les) and all MPEG1 les (commonly found on les
downloaded from the Internet) are not supported. Also, video les
must be played over a wired (Ethernet) network. Playback over a
wireless network is currently not supported.
Symptom: Files recently saved on networked media source
don’t appear on HD1000.
To refresh the HD1000’s browser, click Menu. Browse to the icon
corresponding to your shared media source on the left of the
screen and press Select. If the folder selection window pops up,
highlight the Select button at the bottom of the window and press
Select on your remote control. Your contents should now appear
refreshed. If you still have trouble viewing les, make sure your les
match the supported formats (see “Music les won’t play,” “Video
les won’t play,” and “Images won’t display,” above).
Symptom: I am viewing images and would now like to listen to
music. How do I go back to the Music Player?
Press Menu to return to the Main Menu and press Listen. To navi-
gate to desired music les on other media sources, highlight the
desired media source on the left side of the Main Menu screen and
press Select to view its contents. To listen to music and view images
at the same time, see below.
Symptom: I am listening to music and would now like to view
images. How do I go back to the Image Viewer?
With your music playing, press Menu to return to the Main Menu
and press Slideshow. To navigate to other desired image les, high-
light the Browse button and press Select (or, highlight the desired
media source on the left side of the screen and press Select to view
its contents). If you would like to view images without listening to
music, press Pause before navigating from your Music Player back
to the Main Menu.
Symptom: I like the clock that comes with the HD1000, but the
time isn’t correct.
From the main menu, select Setup. Scroll through the setup options
and pick “Set Time.” Set your time and timezone. Note: If your
HD1000 is connected to the Internet, it should set the time auto-
matically via “NTP.”
For more helfpful tips, see
www.rokulabs.com/support.