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Troubleshooting
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system
as there is a risk of electric shock. If a fault occurs, first check the points listed below before taking the system for repair.
No Screen Display. Video
Output not working.
1. Press the TVOUT button on So Smart remote to toggle between TVOUT settings.
2. Check the TV-OUT settings and cable-type on the So Smart player and ensure that it is
consistent with the VIDEO-IN settings of the TV.
3. Ensure that the Video Cable is securely connected to the So Smart player and to the TV.
The Player does not
respond to the Remote
Control. Menu Items
cannot be selected.
1. Reduce the distance between the Remote and the So Smart Player and try again.
2. Replace remote batteries
3. Perform a Hardware Reset Procedure
So Smart player does not
recognize the HDD.
1. Check the IDE / USB connection to the Hard Disk Drive (HDD).
2. Check to ensure that the HDD has been correctly partitioned and formatted.
3. Try changing the jumper settings to MASTER or SINGLE. If that does not work, try SLAVE or
CABLE SELECT (CS) jumpers.
Unable to Play DivX®, or
Xvid, or MPEG, or AVI video
files etc.
(or Black Screen problem)
1. Ensure that the selected video file contains supported video codec.
2. Defragment the So Smart-HDD.
3. If playing a file from a Network-shared PC, there may be too much traffic on the network
(check for virus). Try to reboot your PC and establish connection again.
Cannot view the Network
-shared Folder on your
networked-PC.
1. Check network connection between your PC and the So Smart Player.
2. Reboot the So Smart Player and re-establish the connection.
3. Depending on network environment, there may be a delay in searching for the network. Try
REFRESH.
4. Ensure that WEP and ESSID settings are accurate.
WARNING:
To reduce the risk of fire or electric shock, do not expose your So Smart Media player to rain or moisture.