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12 Technical Support
If technical support determines that your product needs to be returned, please
contact the place of purchase to have your product repaired or replaced (depending
on problem type). Customers who purchased directly from the Archos web site
should fill out the form on the web site under Support : Product Returns : RMA
Request form.
There is a FAQ - Frequently Asked Questions section at the
ARCHOS website which can help you solve your problems (www.archos.com)
If you need live technical help, you may contact ARCHOS directly in your
country’s language via the below phone numbers. For other countries, please use e-
mail technical support.
-------- Telephone Support --------
DO NOT USE PHONE SUPPORT FOR MARKETING
AND SALES QUESTIONS. These numbers are to aid those
who have technical difficulties / malfunctions.
949-609-1400 (USA, Canada)
01 70 20 00 30 (France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224 (Spain)
02-4827-1143 (Italy)
02-050-405-10 (Netherlands)
-------- E-mail Support --------
tech-support.us@archos.com English (United States and Canada customers)
tech-support.eu@archos.com
English or French (Europe and the rest of the planet)
tech-support.de@archos.com German (Germany)
tech-support.jp@archos.com Japanese (Japan)
To respond to your e-mails efficiently, when sending one, please indicate the product name and
question type in the Subject of the e-mail.
For example:
To: tech-support.us@archos.com
Subject: Gmini – Playing a Playlist
50
Warranty and Limited Liability
This product is sold with a limited warranty and specific remedies are available to the original purchaser in the
event the product fails to conform to the limited warranty. Manufacturer’s liability may be further limited in
accordance with its sales contract.
In general, the manufacturer shall not be responsible for product damages caused by natural disasters, fire, static
discharge, misuse, abuse, neglect, improper handling or installation, unauthorized repair, alteration or accident. In
no event shall the manufacturer be liable for loss of data stored on disk media.
MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES. EVEN IF INFORMED OF THE POSSIBILITY THEREOF IN ADVANCE.
ARCHOS licensor(s) makes no warranties, express or implied, including, without limitation, the implied
warranties of merchantability and fitness for a particular purpose, regarding the licensed materials.
ARCHOS’s licensor(s) does not warrant, guarantee or make any representations regarding the use or the
results of the use of the licensed materials in terms of its correctness, accuracy, reliability, correctness or
otherwise. The entire risk as to the results and performance of the licensed materials is assumed by you. The
exclusion of implied warranties is not permitted by some jurisdictions. The above exclusion may not apply to
you.
In no event will ARCHOS’s licensor(s), and their directors, officers, employees or agents
(collectively ARCHOS’ licensor) be liable to you for any consequential, incidental or indirect
damages (including damages for loss of business profits, business interruption, loss of business
information, and the like) arising out of the use of inability to use the licensed materials even if
ARCHOS’ licensor has been advised of the possibility of such damages. Because some jurisdiction
do not allow the exclusion or limitation of liability for consequential or incidental damages, the
above limitations may not apply to you.
Please see your sales contract for a complete statement of warranty rights, remedies and limitation of liability.
Furthermore, warranty does not apply to:
Damages or problems resulting from misuse, abuse, accident, alteration or incorrect electrical current or voltage.
Any product tampered-with or damaged warranty seal or serial number label.
Any product without a warranty or serial number label.
Batteries and any consumable items delivered with or in the equipment.
Warnings and Safety Instructions
CAUTION
To prevent risks of electric shock, this unit must only be opened by qualified service personnel.
Power off and disconnect the power supply cable before opening the unit.
WARNING
To prevent fire or shock hazard, do not expose the unit to rain or moisture.
Use of this product is for personal use only. Copying CDs or loading music, video, or picture files for sale or other
business purposes is or may be a violation of copyright law. Copyrighted materials, works of art, and/or
presentations may require authorization to be fully or partially recorded. Please be aware of all such applicable
laws concerning the recording and use of such for your country and jurisdiction.