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10 Troubleshooting
10.1 USB Connection issues
Problem: I cannot get my Gmini to be recognized by the computer.
Solutions:
Shut off and reboot the computer and the Gmini and then try connecting again in the
preferred order mentioned in section 4.1.
Only if using Windows 98SE, you must first install the drivers from the included CD-ROM.
If you installed the Windows 98SE driver on your Windows
®
XP, 2000, or ME edition, this
could cause problems. Uninstall that driver and then reinstall the generic Windows
®
Mass
Storage Device driver.
If using a USB hub, try connecting without using the hub (some hubs are not powered and
may not work with the Gmini).
If using a USB port in the front of your computer, try a USB port in the back. Front USB
ports are often from non-powered hubs.
Do not connect to a USB port repeated through a keyboard.
On older machines: The USB driver software on your computer may be out of date. Find
your USB chipset type by going to My Computer > Properties > Device Driver > Universal
Serial Bus (USB) Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or
another. It is possible that you do not have the latest software drivers for these chipsets. For
VIA updates, check out www.viaarena.com. For Intel check out www.intel.com. For SIS,
uninstall the driver and reinstall the Windows default USB controller drivers.
On older machines: Make sure in your system BIOS the USB port is checked “ON” not
“Off”.
On older machines:
On Win98SE, if there is a line "lastdrive=" in the config.sys file,
make sure that it is "lastdrive=z".
If Macintosh OS 10.1.x says it cannot mount the volume, you can use Disk Utility to reformat
the Gmini hard drive to the type MS DOS FAT32. However, files will only be readable from
a Macintosh, not a Windows machine.
Windows
®
XP and 2000: If the File Allocation Table (FAT) gets corrupted, the Gmini may
not show up in Windows XP or 2000 for over one minute, and then it comes up as local
drive. Use DOS Utility ChkDsk as shown below.
44
Windows
®
XP may recognize the Gmini disk drive but yet not assign a drive letter. Right
click on My Computer and select Management. Then select Disk management. Within this
window you may see the hard drive and be able to assign a drive letter to it using the
command Change drive letter and path.
Problem: What do I do if I try to disconnect via the green arrow but keep getting “The device
‘Generic Volume’ cannot be stopped now. Try stopping the device again later.”
Answer: Shut off any program that might be accessing data on the Gmini, including Windows
®
Explorer. If this does not work, shut down all programs, wait 20 seconds, then try the green arrow
again. If this does not work, you should shut down the computer and disconnect the USB cable
once the computer is off.
Problem: When I plug the Gmini into my computer, I do not see a new hard drive icon on the
screen.
Solution: Use the troubleshooting section USB Connection Issues above.
Problem: I have Windows
®
XP and a USB 2.0 port, yet my file transfer rates are very slow.
Solution: The original version of XP does not have native support for USB 2.0. You must update
your Windows
®
XP to a minimum of SP1 (Service Pack 1) in order for it to transfer files at the full
USB 2.0 port capacity.
Problem: The Gmini shuts off by itself.
Solution: This is normal. If you are not playing music or using it, it will automatically shut off
based on the automatic power-off parameters in the Power submenu. Go to the menu [Setup
Power] where you can adjust the Power off parameter.
Problem: The Gmini locks-up. None of the buttons react.
Solution: Did you set the Gmini to ‘lock’ mode? This is the mode that blocks the buttons from
functioning so that you can put the Gmini in your pocket or backpack without worrying about
buttons getting accidentally pressed. Hold down for three seconds on the Menu button to unlock
all the buttons. The other possibility is an electrostatic phenomena. That is, static electricity has
temporarily knocked out the Gmini. Hold down on the ON button for 15 seconds and the Gmini
will shut off. Restart it normally now.