100 Z4Mplus and Z6Mplus User Guide
Troubleshooting
LCD Error Conditions and Warnings
Error condition — HEAD OPEN
Problem Solution
The printhead is not fully
closed.
Close the printhead.
The ribbon is loaded incorrectly;
it is covering the head open
sensor.
Correctly align the ribbon with the guide
mark on the strip plate before closing the
printhead assembly. See Position the Label
Sensor on page 26.
Print method is incorrectly set. Via the front panel, locate the PRINT
METHOD menu item (page 64) and select
thermal transfer mode.
Ensure that the printer driver and/or
software settings are correctly set.
The ribbon is loaded. Remove the ribbon and set the printer to
direct thermal mode. See PRINT MODE
on page 62.
Ensure that the printer driver and/or
software settings are correctly set.
